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The hospitality industry revolves around interpersonal interactions—or so it seemed. Marti Winer, Vice President of MGM Resort Events Production, spoke with Experiential Experts hosts Lorre Crisswell and Holly Zalenski about how the industry has changed since the pandemic.
Customers have mixed, heightened emotions, so the hospitality workers need to meet them at their level. “Everybody’s answer is the right one for them. And we need to accommodate that,” Winer emphasized. She added that everyone had a remote and the option to change the media around them throughout the pandemic, which is not the case with live content.
The pandemic did result in positive changes for hospitality as well. Ubiquitous content access created thought and geographic diversity. Additionally, the pandemic revealed that current workers persevered and showed they have true dedication and passion for the industry. She ended by saying she has a positive outlook for the hospitality industry and eagerly anticipates the prevalence of live events.
Listen to the full podcast below: