The disruption from the pandemic has left brands uncertain about many aspects of their business, including how to effectively engage with customers. To help marketers navigate this everchanging marketplace, Impact XM identified six key experiential and brand trends that will determine how customers interact with companies in the future. While we prepare for live events in the coming months, these strategic insights will be critical for brands to understand to get the most engagement with their customers.
In this download, you will learn:
- The three spheres of influence that are transforming the customer experience
- Real-world examples of how brands are evolving to remain relevant
- How to use the Hub, Spoke and Cloud Model to engage with multiple markets
Download your copy today.